Privacy Policy

Shepparton Jiu-Jitsu & Mixed Martial Arts Academy (SJA)
Last updated: 3 September 2026

Shepparton Jiu-Jitsu & Mixed Martial Arts Academy (“SJA”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with SJA, including through our website, social media, advertising, enquiries, memberships, trials, programs and services.

1. Information We Collect

We may collect personal information including:

  • Your name

  • Email address

  • Phone number

  • Date of birth or age

  • Emergency contact details

  • Membership and attendance information

  • Information provided when booking classes, trials or programs

  • Payment and transaction information

  • Information you provide through enquiry or lead forms

  • Information necessary to safely participate in our training, programs or facilities

  • Communications you have with SJA

For junior members, we may also collect information about a parent, guardian or authorised contact.

2. How We Collect Information

We may collect personal information when you:

  • Enquire about SJA

  • Complete a Facebook or Instagram lead form

  • Visit or submit information through our website

  • Register for a trial, membership, class, event or promotion

  • Purchase a product or service

  • Contact us by phone, email, SMS, social media or in person

  • Participate in SJA programs or services

We may also receive information through service providers we use to operate the business, such as membership, booking, payment, website, advertising and communication platforms.

3. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries

  • Process memberships, trials, bookings and purchases

  • Deliver classes, programs and services

  • Contact you about an enquiry, trial or membership

  • Manage attendance and member accounts

  • Process payments

  • Provide important operational, safety or service information

  • Administer promotions, competitions and challenges

  • Improve our services and customer experience

  • Send marketing or promotional communications where permitted

  • Meet legal, regulatory and business requirements

You can ask us to stop sending marketing communications at any time.

4. Advertising and Online Services

SJA may use online platforms such as Facebook, Instagram and other digital services to advertise our programs and communicate with prospective and existing members.

When you submit your information through an advertisement or online form, we may use those details to contact you about the offer, program or service you expressed interest in.

Our website and third-party platforms may also use cookies, analytics or similar technologies to understand website activity, measure advertising performance and improve our marketing.

5. Sharing Your Information

We may disclose personal information to trusted service providers where reasonably necessary to operate SJA, including providers involved in:

  • Membership and booking management

  • Payment processing

  • Website hosting

  • Email, SMS and communications

  • Advertising and marketing

  • IT and data storage

  • Professional or administrative services

We do not sell personal information.

Some third-party services may store or process information outside Australia. Where applicable, the handling of that information may also be governed by the privacy policies and terms of those providers.

6. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically through SJA's systems and trusted third-party service providers.

We retain personal information for as long as reasonably required for the purposes for which it was collected, our business operations, or applicable legal requirements.

7. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

Contact SJA using the details below and we will respond to your request within a reasonable period.

8. Privacy of Children and Young People

SJA provides programs for children and young people.

Where appropriate, information relating to junior participants may be collected from or managed in conjunction with their parent or guardian. We take reasonable steps to handle information concerning children and young people appropriately.

9. Privacy Concerns or Complaints

If you have a question, concern or complaint about how SJA has handled your personal information, please contact us.

We will review the matter and aim to respond within a reasonable period.

If applicable, you may also have the right to contact the Office of the Australian Information Commissioner regarding a privacy concern.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.

The current version will be published on our website with the date it was last updated.

Contact Us

Shepparton Jiu-Jitsu & Mixed Martial Arts Academy (SJA)
Shepparton, Victoria, Australia

Email: contact@sheppartonjiujitsu.com.au

Website: sheppartonjiujitsu.com.au